Refund Policy

Full Refunds

A full refund means you get 100% of your payment back via the original payment method. Full refunds are available within 7 days of subscription if you have not used the service at all.
Criteria for determining usage include:
- One-time reservations: If you have not used the one-time reservation copy feature.
- Ongoing reservation pages: If you haven’t added additional ongoing reservation pages and no reservations have been made.
- Workflows: If you haven’t added additional workflows and there have been no submissions.
If all these conditions are met, you are eligible for a full refund. If there is any usage history, only partial refunds are available.

Partial Refunds

A partial refund means you get a refund for the unused portion of your subscription. Partial refunds are only available for the entire subscription, not for individual features.
Refund Path: Go to [Channel Settings] -> [Subscription & Payment] -> [Service Subscription] to change the plan.
The refund amount will be calculated based on the unused portion of your subscription. Note that partial cancellation of the initial payment method is not supported.
If you had any discounts through coupons or annual payments, those will be deducted from the refund amount.
You can withdraw the refunded deposit. For this, please contact the channel team directly.

Penalties may occur when downgrading a subscription, especially if you have received a discount on the original subscription.
The refund amount will be calculated based on the original, undiscounted price, factoring in the number of days used.
- Refund amount = Actual amount paid - [Original price before discount × Percentage of the total subscription period used]
- Example: If you initially subscribed for a total of $1000 with a 20% annual discount and paid $800, and then request a refund after 6 months, the refund amount would be $300.
A 10% fee will be charged if you wish to cash out the refunded deposit.

Last updated 1 year ago

Full Refunds

A full refund means you get 100% of your payment back via the original payment method. Full refunds are available within 7 days of subscription if you have not used the service at all.
Criteria for determining usage include:
- One-time reservations: If you have not used the one-time reservation copy feature.
- Ongoing reservation pages: If you haven’t added additional ongoing reservation pages and no reservations have been made.
- Workflows: If you haven’t added additional workflows and there have been no submissions.
If all these conditions are met, you are eligible for a full refund. If there is any usage history, only partial refunds are available.

Partial Refunds

A partial refund means you get a refund for the unused portion of your subscription. Partial refunds are only available for the entire subscription, not for individual features.
Refund Path: Go to [Channel Settings] -> [Subscription & Payment] -> [Service Subscription] to change the plan.
The refund amount will be calculated based on the unused portion of your subscription. Note that partial cancellation of the initial payment method is not supported.
If you had any discounts through coupons or annual payments, those will be deducted from the refund amount.
You can withdraw the refunded deposit. For this, please contact the channel team directly.

Penalties may occur when downgrading a subscription, especially if you have received a discount on the original subscription.
The refund amount will be calculated based on the original, undiscounted price, factoring in the number of days used.
- Refund amount = Actual amount paid - [Original price before discount × Percentage of the total subscription period used]
- Example: If you initially subscribed for a total of $1000 with a 20% annual discount and paid $800, and then request a refund after 6 months, the refund amount would be $300.
A 10% fee will be charged if you wish to cash out the refunded deposit.

Last updated 1 year ago