Refund Policy

Full Refunds

• A full refund means you get 100% of your payment back via the original payment method. Full refunds are available within 7 days of subscription if you have not used the service at all.

• Criteria for determining usage include:

  • One-time reservations: If you have not used the one-time reservation copy feature.

  • Ongoing reservation pages: If you haven’t added additional ongoing reservation pages and no reservations have been made.

  • Workflows: If you haven’t added additional workflows and there have been no submissions.

• If all these conditions are met, you are eligible for a full refund. If there is any usage history, only partial refunds are available.

Partial Refunds

• A partial refund means you get a refund for the unused portion of your subscription. Partial refunds are only available for the entire subscription, not for individual features.

• Refund Path: Go to [Channel Settings] -> [Subscription & Payment] -> [Service Subscription] to change the plan.

• The refund amount will be calculated based on the unused portion of your subscription. Note that partial cancellation of the initial payment method is not supported.

• If you had any discounts through coupons or annual payments, those will be deducted from the refund amount.

• You can withdraw the refunded deposit. For this, please contact the channel team directly.

Penalties

• Penalties may occur when downgrading a subscription, especially if you have received a discount on the original subscription.

• The refund amount will be calculated based on the original, undiscounted price, factoring in the number of days used.

  • Refund amount = Actual amount paid - [Original price before discount × Percentage of the total subscription period used]

  • Example: If you initially subscribed for a total of $1000 with a 20% annual discount and paid $800, and then request a refund after 6 months, the refund amount would be $300.

• A 10% fee will be charged if you wish to cash out the refunded deposit.