> For the complete documentation index, see [llms.txt](https://recatch.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://recatch.gitbook.io/docs/pricing/refund-policy.md).

# Refund Policy

**Full Refunds**

* A full refund means you get 100% of your payment back via the original payment method. Full refunds are available within 7 days of subscription if you have not used the service at all.
* Criteria for determining usage include:
  * One-time reservations: If you have not used the one-time reservation copy feature.
  * Ongoing reservation pages: If you haven’t added additional ongoing reservation pages and no reservations have been made.
  * Workflows: If you haven’t added additional workflows and there have been no submissions.
* If all these conditions are met, you are eligible for a full refund. If there is any usage history, only partial refunds are available.

**Partial Refunds**

* A partial refund means you get a refund for the unused portion of your subscription. Partial refunds are only available for the entire subscription, not for individual features.
* Refund Path: Go to \[Channel Settings] -> \[Subscription & Payment] -> \[Service Subscription] to change the plan.
* The refund amount will be calculated based on the unused portion of your subscription. Note that partial cancellation of the initial payment method is not supported.
* If you had any discounts through coupons or annual payments, those will be deducted from the refund amount.
* You can withdraw the refunded deposit. For this, please contact the channel team directly.

#### Penalties

* Penalties may occur when downgrading a subscription, especially if you have received a discount on the original subscription.
* The refund amount will be calculated based on the original, undiscounted price, factoring in the number of days used.
  * Refund amount = Actual amount paid - \[Original price before discount × Percentage of the total subscription period used]
  * Example: If you initially subscribed for a total of $1000 with a 20% annual discount and paid $800, and then request a refund after 6 months, the refund amount would be $300.
* A 10% fee will be charged if you wish to cash out the refunded deposit.


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